LoungIn' Cake Shipping Policy
LoungIn' Cake Products are available for shipment within the United States for an additional fee. All site items available for shipping will be specified. If there is a specific date you would like your items to be received, please add this information to the notes section upon online checkout. All shipped items are prepped, frozen, insulated, and sealed for up to 3-days of shipping. Once your order has been fulfilled and a label has been printed, you will receive a confirmation email providing you with a tracking number to check the status of your order. All items are hand-delivered to the post office on the same day that your label has been printed, however we ask that you wait36 hours before reaching out regarding the status of your order.
Please understand that LoungIn' Cake LLC does not have its own shipping service and works with the local Postal Service; some things are out of our control. However, in order to prevent your items from being stuck in transit over the weekend, all items are shipped between Monday and Wednesdays. Any order placed after that date will be processed to be shipped the following Monday, unless specifically requested by the client, understanding these risks.
LoungIn' Cake is not responsible for damaged products due to the mishandling by postal systems, for example extended shipping days, crushed boxes, etc. If you believe your package was mishandled by the postage system, please file a claim with them directly. Your products are insured for up to the amount you purchased them for.
If an issue arises with your order that you believe LoungIn' Cake LLC is responsible for, please contact us directly with your order details, your claim and photos to support your claim, and await review of your claim. If your claim is approved, you will receive store credit. If you receive the wrong item, please send an email with a photo of the item to firstname.lastname@example.org and the correct item will be sent to you. Shipping costs are non-refundable so please keep this in mind when submitting a claim.